Evaluating interaction quality in real-world HRI is an important challenge. If interaction quality can be estimated reliably, the results can be used to improve dialogue strategies and ultimately enable robots to adapt their behavior autonomously.
ORIGINAL PAPER
Multimodal Rapport Estimation in Real-World HRI
WHAT WE KNOW
However, existing automatic evaluation methods have been developed primarily in controlled laboratory settings, and it remains unclear whether they can be directly applied to real-world environments, where users are free to disengage and multi-party participation may arise naturally. In this study, we investigate the automatic estimation of third-party-rated rapport scores using 62 sessions of multimodal recordings collected in a Japanese drugstore.
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EVIDENCE
What the evidence supports so far
Research signals
Classification pending.
What remains unverified
The full methodology, effect size, and limitations still require analyst review.
Company impact remains unverified until a direct economic transmission is established.